Privacy Policy

Protecting your privacy is very important to Hofmeyr Group and this privacy policy is our way of providing you with details about the types of information we collect from you, why we collect your information, and how we use and share your information. 

As used throughout this policy, we will refer to Hofmeyr Group as either “Hofmeyr”, “we”, or “us” and we will refer to our website, www.hofmeyr.com.au as “the website”. Also, we will refer to any services offered through our website, emails or Hofmeyr Group trainings collectively as the “Services.” Last, we will refer to the following types of information collectively as “Marketing” information: our blog posts, thought leadership articles, webinars, public training events, opportunities to participate in our research, customised information based on your experiences and interactions with our website and emails, and additional product information.

This Privacy Policy applies to all personal information collected by Hofmeyr Group Pty Ltd via the website located at www.hofmeyr.com.au.

1. What is "personal information"?

The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:

1. whether the information or opinion is true or not; and
2. whether the information or opinion is recorded in a material form or not.
3. if the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.

2. How we collect your personal information

1. We may collect personal information from you whenever you input such information into the website.
2. We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

3. What information do we collect?

1. The kind of personal information that we collect from you will depend on how you use the website.
2. If you purchase Services and Products from us we store and use the information you provide during that process, such as your full name, email address, physical address, job title, place of work and other information you may provide to assist in facilitating our Services. 
3. When you use certain of our Services and Products, you have the choice to explicitly opt-in to receive marketing communications from Hofmeyr. You can manage your messaging preferences through by clicking on 'manage preferences' in the email. We may track your actions in response to the messages you receive from us or through the Service, such as whether you deleted, opened, or forwarded such messages. We may also store information that you provide through communications to us, including from phone calls, letters, emails and other electronic messages, or in person in order to better assist you with our Services. Information we gather from your engagement with our marketing communications is used to analyze and improve future marketing efforts. 
4. If you initiate a transaction through our website, such as a material purchase or payment for a course, we may collect and store information about you, such as your name, phone number, address, email, and payment information (such as a credit card number and expiration date), as well as any other information you provide to us, in order to process your transaction, send communications about them to you, and populate forms for future transactions. This information may be shared with our third-party payment processers, and third parties may share such information with us, for the same purposes. When you submit credit card numbers, we encrypt that information using industry standard technology.

4.  Purpose of collection

1. The purpose for which we collect personal information is to provide you with the best service experience possible on the website.
2. We customarily disclose personal information only to our service providers who assist us in operating the website. 
3. By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

5. Access and correction

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

6. Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Beatrice Hofmeyr and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

7. Overseas transfer

Your personal information may be transferred to my website hosting service located in Go Daddy, Arizona, United States of America. The United States of America has data protection laws which protect personal information in a way which is at least substantially similar to the Australian Privacy Principles, and there will be mechanisms available to you to enforce protection of your personal information under that overseas law. In the circumstances, we do not require the overseas recipients to comply with the Australian Privacy Principles and we will not be liable for a breach of the Australian Privacy Principles if your personal information is mishandled.

8. GDPR

In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR. Our website does not specifically target customers located in the European Union and we do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply.

9. How to contact us about privacy

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us at privacy@hofmeyr.au